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Valued Partner, |
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As a follow-up to the email sent on November 12, introducing the launch of your new Control Panel “Portal” (view email), we are happy to communicate a date of availability along with additional details and resources. |
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Your automated upgrade cut-over date is scheduled for: {UPGRADE_DATE}. |
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Note: This date is subject to change and will be confirmed 60 days prior to you scheduled upgrade.
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Please read the following email carefully in its entirety, as it contains important information to prepare for the pending upgrade. We have created resources and content for you to make this cutover as seamless as possible.
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To access these resources, you will need access to your Hostopia Partner Connects account. Your username is your email, and you can reset your password using the “Forgot Password?” link on the login screen. If you have any problems accessing Hostopia Partner Connects, contact marketing@hostopia.com .
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Learn more about Portal and its components to gain a better understanding of the new platform and deployment.
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Work-Back Schedule
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There will be some actions required to prepare for your Portal upgrade and Online Presence Builder launch, such as updating your sales and marketing material to reflect your new offering and notifying customers.
We have prepared and schedule with linked resources.
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Review all documentation in Hostopia Partner Connects.
Plan communication strategy – this will notify your existing customer base of upcoming changes and improvements.
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Resource Document
▪ Existing Customers Communications
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Begin updating your sales and marketing material, e.g., your website, print collateral, sales support documents, etc. |
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Resource Document
▪ Updating Sales and Marketing Materials
▪ .zip of portal images
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Send your first communication to your existing customers. |
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Resource Document
▪ Existing Customers Communications (see Section 3.1)
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Train your sales team; customize your Welcome Messages and schedule to make updates on the day of your launch. |
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Resource Document
▪ Updating your Welcome Emails for Portal
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Update Welcome Messages, launch your website updates, send your Launch Day customer notification. |
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Resource Document
▪ Updating your Welcome Emails for Portal
▪ Existing Customers Communications (see Section 3.2)
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Send customers reminder on sunset applications. |
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Resource Document
▪ Existing Customers Communications (see Section 3.3)
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Send customers reminder on sunset applications. |
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Resource Document
▪ Existing Customers Communications (see Section 3.4)
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As previously mentioned, this is a large and important development for Hostopia and our partners. We are very excited to be introducing this platform to you and your customers.
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